Once we have inspected and weighed your package, we will notify you of the usage fee by email. (Please refer to the usage fee for a preliminary estimate.)
Settlement Periods
Credit card payments are processed immediately.
Delivery of goods
We plan to ship within 5 business days after payment is confirmed. We do not accept requests for specific shipping dates or arrival times.
Shipping Restrictions
We accept all packages that can be shipped within Japan and overseas. (However, we do not accept packages that are too large or heavy for certain shipping companies.) *If the package exceeds the weight or size specified by the shipping company at the time of shipping, the package will be divided into smaller packages for shipping. In this case, the shipping fee will be higher because more boxes will be shipped.
Returns and Refunds
If you wish to cancel after payment, please contact us via the inquiry form. However, we cannot accept cancellations after shipment.
Cancellation of a product you have purchased
If you wish to cancel a purchase, you must do so yourself. You must pay all costs incurred as a result of the cancellation.
Others
This service is operated based on the goodwill of users. All other conditions shall conform to the “Terms of Use.” By using our service, you are deemed to have agreed to the “Terms of Use.”